After -Sales Service
Beyond Delivery: Your Piercing Jewelry Partner for Life
Quality Assurance & After-Sales Support
At TOPOSH, we take pride in crafting precision-engineered, high-quality custom jewelry. Every piece undergoes rigorous quality control to meet our exacting standards.
Should you receive a defective or flawed item, please notify us within 7 business days of delivery. We will gladly provide a replacement, free repair, or full refund—with all associated costs (including return shipping) covered by us, provided valid supporting documentation is submitted.
Responsive Team, Accountable Attitude
Continuous communication is the cornerstone of lasting partnerships. That’s why we have a rapid-response support team dedicated to addressing your inquiries and concerns with the utmost professionalism.
Our 24/7 online customer service carefully evaluates every request and delivers permanent solutions—promptly and effectively.
TOPOSH Care: The Peace of Mind You Deserve
From precision QC to stress-free returns — every policy built for your business
1-Year
Quality Guarantee
All products come with a one-year warranty to keep your jewelry in pristine condition.
7-Day
No-Questions-Asked Returns
Not satisfied? Request a return within 7 days – no explanations needed.
24/7
Online Support
Your assigned account manager guarantees instant response and frictionless communication.
Free
Defect Pickup Service
For quality issues, we arrange doorstep collection – zero effort on your part.
Choose us, and you’ll not only obtain high-quality jewelry but also receive comprehensive professional support, ensuring the rapid development of your business and peace of mind.
Questions & Answers
Here you can find answers to the most frequently asked questions regarding our products, repair service and warranty. If you do not find the answer you are looking for on the following page, please do not hesitate to contact us.
Yes, most definitely.
All jewelry supplied byToposh is hypoallergenic, and free from nickel, lead and cadmium. Testing services to comply with your country's legal regulation is available as well upon request, with an additional charge. However, past test reports can be provided free of charge.
Yes, we maintain ready stock for many styles and support single-piece orders. Please contact us to receive our current inventory catalog for selection.
As with all metals, special care must be taken to ensure they do not scratch or tarnish. Below is a general guideline:
- Store jewelry in a clean, dry place away from natural sunlight, humidity (bathroom), and heat.
- Each piece should be stored individually to avoid scratching, in an air-tight zip lock if possible to avoid air contact.
- Remove jewelry before showering, going to bed, or participating in physical activity especially swimming. Remove rings before washing your hands every time.
- Avoid exposure to sweat and harsh chemicals such as perfumes, cleaning agents, chlorine, and saltwater.
- Use a silver-polishing cloth to clean the pieces if the jewelry has become dull. Do apply pressure but not too much as this can remove the plating coat.
Oxidation appears with time as this is just the metal (silver or brass) reacting to the oxygen in the air. Thus, this is considered normal wear and tear and is not a defect.